Terms of service
Any order placed between the contracting parties shall be subject to the General Terms and Conditions set forth below, as amended from time to time at the time the order is placed. Any additional agreements must be made in writing.
The concluded contract comes into effect on the one hand between the person who places the order (hereinafter "Buyer") and Tamara Toller (hereinafter "Seller").
Conclusion of contract and ordering process:
The presentation of all goods on the website does not constitute a binding offer on the part of the Seller. It is merely an invitation to submit an offer on the part of the buyer. By clicking the button "Pay now" the buyer makes a binding offer to purchase. Only with confirmation of the order by the seller a legally valid contract is concluded. This is usually done with the confirmation of the order by e-mail to the e-mail address provided by the buyer.
The seller reserves the right to withdraw from the contract if the goods are not available despite the presentation on the website, if the buyer does not transfer the purchase price in time when paying by instant bank transfer or if the credit card check is not successful. The seller also has the right to withdraw from the contract in the event of obvious errors in the presentation of prices.
Performance descriptions on the website do not have the character of a guarantee. Minor deviations of the goods from the photos used for presentation on the website do not qualify as a defect.
If the seller is unable to execute the order for any of the above reasons or for any other reason, the purchase price already paid will of course be refunded immediately and the buyer will be notified accordingly.
All prices stated are in Euro amounts and include the statutory VAT. For orders outside the European Union, additional customs duties, fees or taxes may apply, which are to be borne by the buyer.
The buyer is free to choose between the payment methods offered on the website. Optionally, payment can be made by credit card (Visa, MaterCard), Apple Pay or, for orders from Austria, also with the payment option Sofortüberweisung (Klarna).
All payments are processed via Shopify Payments Services. Stripe Technology Europe Limited, based in Ireland, acts as the payment processor.
The seller assumes no liability for any problems occurring with the payment processor.
In the event of late payment by the Buyer, the Seller shall be entitled to demand reminder fees, interest on arrears at the statutory rate and, if applicable, processing costs.
Retention of title:
All purchased goods remain the property of the seller until full payment has been received.
Delivery and shipping costs:
The goods will be shipped to the delivery address provided by the Buyer. The seller will make every effort to ship the goods immediately after receipt of payment. The buyer will receive a confirmation by e-mail when the goods are shipped.
Standard shipping within Austria costs EUR 3.90. For deliveries to other countries of the European Union and Switzerland the shipping costs are EUR 5.90. For deliveries outside the European Union the shipping costs are EUR 15.00.
The delivery time for standard shipping is between 1-3 business days. However, the seller cannot guarantee this.
From an order value of EUR 100.00, deliveries within Austria, to Germany and Switzerland are free of charge. If the order value falls below EUR 100.00 due to returns, the buyer must pay the above shipping costs. These will be retained by the seller immediately.
There is also the possibility to choose the express shipping within the European Union. This will incur costs in the amount of EUR 8.90. For Switzerland, costs for express shipping for EUR 14.90. The delivery time is between 1-2 business days. However, the seller cannot guarantee this.
If delivery to the buyer is not possible and the goods are sent back to the seller, the buyer bears the cost of unsuccessful shipping. Also an incorrect address information is at the expense of the buyer.
Right of withdrawal and warranty:
In accordance with § 11 FAGG, the buyer is entitled to withdraw from the contract within 14 days from delivery of the goods. For this purpose, it is sufficient if the buyer returns the goods within 14 days to the seller unworn in the original condition. The costs for the return shipment have to be paid by the buyer.
The return address is as follows:
Grangasse 1 / 34
Upon receipt of the returned goods, the seller will refund the purchase price excluding shipping costs. The shipping costs will not be reimbursed by the seller.
The contract concluded between the buyer and the seller is subject to the statutory warranty provisions. If the buyer discovers a defect in the goods, he must immediately contact the seller.
Jurisdiction and applicable law:
The purchase contract concluded between the Buyer and the Seller shall be governed by Austrian law to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction shall be the court having subject-matter jurisdiction at the registered office of the Seller in Vienna, unless mandatory statutory provisions provide otherwise.
In case of invalidity of individual provisions of this contractual relationship, the remaining provisions shall remain unaffected and continue to be valid. The invalid provision shall be replaced by a provision which comes closest to the original provision in its economic objective.